[XZ4]

@Donna knows how to contact JLR complaints dept. Hopefully she'll be along soon with the details.

 

[9492]

If you call this number , it comes under Landrover experience 0370 5000 500

state your complaint they take all details and give you a case number.... there a kind of liaison between You and dealership , ?

 

[Blakeys]

If you call this number , it comes under Landrover experience 0370 5000 500

state your complaint they take all details and give you a case number.... there a kind of liaison between You and dealership , ?

@Donna you’re a star ♥

 

[contagion]

Found this on Facebook.
it might help.
cant believe how many failed regens......

 

[Doink]

? that is shocking

 

[Bazz]

This is contact for Ralf Speth CEO of JLR. All details including email & Telephone numbers. A good place to start a complaint.

https://www.ceoemail.com/s.php?id=ceo-8968

 

[Revoke]

Aussie owners finally have something to get their teeth into:

DPF - Class Action Investigation Australia

Investigation into Jaguar, Land Rover and Range Rover, Diesel Particulate Filter (DPF) Issues Bannister Law Class Actions is investigating problems concerning the diesel particulate filters (DPFs) in Jaguar, Land Rover and Range Rover diesel vehicles from model year (MY) 2016 onwards. Bannister...

www.evoqueownersclub.co.uk

 

[Steve D]

I don’t think I’d ever buy a DPF equipped Land Rover.

 

[Revoke]

Only on a company lease, or PCP with guaranteed buy back. Too expensive and too risky by far to be a keeper imho.

 

[jonh]

Hi .... go into search at top of page and type in DPF lots of threads regarding this... worth reading through them all ... threaten to return your car as not fit for purpose , you were not informed of driving style , the fact that this is a known problem, there’s lots of interesting thoughts on this in the posts

So no word today of my car as they are still waiting on a response from “goodwill.”
Does anyone have the details to make a complaint to JLR? From us there is nothing left to discuss but don’t like being dangled...

hi - just joined this forum today. Need to share! Briefly - Jun 18 Evoke. 33k mainly motorway miles. Have had 3 DPF fitted. The first one (as Blakeys) not fitted correctly with fumes in cabin. JLR tried the driving style cause, but clearly not the case with me. All have been covered by warranty. That said, last one fitted in July this year was a "good will gesture" and part of Retailer Empowerment. However, in Aug the red DPF full light and car is back in dealer requiring 4th DPF filter. JLR and Dealer both say, fault has been caused by my driving style. Working from home / lockdown mileage cant be avoided. JLR Customer Service (with whom i've had numerous conversations and have direct dial numbers if helps anyone ) said they wont cover under warranty and I am to foot the bill (£2k plus.) Currently am looking at alternatives ie DPF cleaning companies. They all seem to be able to fix issue. Costs for cleaning and diagnostics a fraction of the replacement cost. The more I find out the more it seems JLR resort to more expensive and profitable DPF replacement rather than use or sub contract out, a more effective (cheaper) clearing remedy. I'm also learning that replacement DPF simply addresses the effect and not the cause of the issue. The issue can be sensors or other elements and whilst driving short distances can be the cause, they are not the only cause. Has anyone had experience of using DPF cleaning companies they could recommend. I will keep post updated if of interest.

 

[Blakeys]

Hi Jonh- sorry to hear you are having issues. I don’t have any advice, we got rid in June a few months earlier than planned, she’s now up in Alexandria in Glasgow and I keep an eye out to see if anyone up there has a headache!

I do recommend Tesla though, oh it’s nice to have no engine issues! 😆

wishing you luck!

 

[9492]

Hi john , again sorry to hear you’re troubles , there’s a company you can talk to for advice about this ....Stormcatcher, the way this issue keeps arising is absolutely shocking , I have the older 2.2 so lucky for me not affected but just hate reading these threads makes me angry, I’ve always said if I had this problem I’d fight them as to me it’s a mid sold car ... I recently took a third party warranty with warranty direct they offer a DPF replacement if cannot be cleaned, landrover warranty didn’t cover it at all as there well aware of the cost , so instead just changed there literature to blame it on driving style,,,,have a read on the Stormcatcher website .

 

[rawpilot]

Perhaps save the environment from all the DPFs that are having to be re-manufactured and "delete" your DPF.

Standing by for the incoming flack...

 

[Revoke]

American owners with DPF problems can now join the class action started earlier this year in New Jersey. The lead vehicle is a RRS but the Class includes all JLR vehicles fitted with a "similar" DPF system.

Class Action Claims Diesel Filter Defect in Jaguar, Land Rover, Range Rover Vehicles Poses an ‘Unreasonable’ Safety Hazard

A class action claims the diesel particulate filter found in certain 2018-2020 Jaguar, Range Rover and Land Rover models is prone to clogging under normal driving conditions.

www.classaction.org

https://www.classaction.org/media/shaaya-v-jaguar-land-rover-north-america-llc.pdf

 

[DKZ5745]

It would be interesting to see if U.K. owners could join in with this. Even if they can’t, the result will be eagerly awaited, as if it does go in favour of the owners, that should be good news for U.K. owners that have similar issues.

 

[Revoke]

Although the "class" would cover Evoque diesels, it wouldn't be possible for UK owners to join this particular action because the defendant is JLR NA and the jurisdiction is the federal states of America. Nevertheless the action might prove useful if it were to prompt Slater & Gordon, or one of the other specialist group action firms, to do the same thing here. The evidence that the DPF system is defective is clear. The perfect unison of lies to be heard at every single dealership shows that they were instructed what to say by JLR and the technical and sales documentation in the public domain proves that JLR engineering knew before vehicles were sold that the system couldn't work properly. As the class action clearly states:

"According to the complaint, Jaguar Land Rover North America knew at the time of sale or lease that the vehicles were defective and not fit for their intended use of providing safe and reliable transportation. The automaker nonetheless actively concealed from drivers the true nature and extent of the diesel particulate filter issue, the suit claims. Had the plaintiff and similarly situated owners and lessees known of the problem, they would not have bought or leased their vehicles, or would have paid less than the sticker price, the lawsuit asserts.

The Australian class action should be next up and the UK will follow in due course, once the big firms finish with VW and start wondering what to do next with all the desks, telephones and paralegals.

 

[9492]

I might get a 2018 diesel hse dynamic just to join in the case .... 😂😂

 

[Revoke]

I recently gathered together some key JLR statements into one document for a hard-pressed E-Pace owner. I've got original sources for the twelve statements if anyone ever needs them to support a fault claim or rejection action stemming from the DPF design fault. Ping me a PM and I'll be happy to help if you get stuck.

https://www.dropbox.com/s/prhukrnv0xuaj0k/12%20JLR%20statements.pdf?dl=1

 

[Jonttt]

Wow, thanks for sharing..........there are some shocking admissions in there, especially when you consider the same design failures exist in current models...........are new cars still being advertised as 20,000 miles / 2 year service intervals but with the caveat “depending on driving style” ? ....based on the statements in the document they know that the average driving style for these cars will result in much shorter service intervals so surely they should be advertised as 7-8,000 mile / 12 month service intervals with the caveat being “you may get longer” !!!!!! Pretty shocking when you think about it that way

 

[Doink]

File won't open for me 😟