Hi john , again sorry to hear you’re troubles , there’s a company you can talk to for advice about this ....Stormcatcher, the way this issue keeps arising is absolutely shocking , I have the older 2.2 so lucky for me not affected but just hate reading these threads makes me angry, I’ve always said if I had this problem I’d fight them as to me it’s a mid sold car ... I recently took a third party warranty with warranty direct they offer a DPF replacement if cannot be cleaned, landrover warranty didn’t cover it at all as there well aware of the cost , so instead just changed there literature to blame it on driving style,,,,have a read on the Stormcatcher website .

 

Perhaps save the environment from all the DPFs that are having to be re-manufactured and "delete" your DPF.

Standing by for the incoming flack...

 

American owners with DPF problems can now join the class action started earlier this year in New Jersey. The lead vehicle is a RRS but the Class includes all JLR vehicles fitted with a "similar" DPF system.

Class Action Claims Diesel Filter Defect in Jaguar, Land Rover, Range Rover Vehicles Poses an ‘Unreasonable’ Safety Hazard

A class action claims the diesel particulate filter found in certain 2018-2020 Jaguar, Range Rover and Land Rover models is prone to clogging under normal driving conditions.

www.classaction.org

https://www.classaction.org/media/shaaya-v-jaguar-land-rover-north-america-llc.pdf

 

It would be interesting to see if U.K. owners could join in with this. Even if they can’t, the result will be eagerly awaited, as if it does go in favour of the owners, that should be good news for U.K. owners that have similar issues.

 

Although the "class" would cover Evoque diesels, it wouldn't be possible for UK owners to join this particular action because the defendant is JLR NA and the jurisdiction is the federal states of America. Nevertheless the action might prove useful if it were to prompt Slater & Gordon, or one of the other specialist group action firms, to do the same thing here. The evidence that the DPF system is defective is clear. The perfect unison of lies to be heard at every single dealership shows that they were instructed what to say by JLR and the technical and sales documentation in the public domain proves that JLR engineering knew before vehicles were sold that the system couldn't work properly. As the class action clearly states:

"According to the complaint, Jaguar Land Rover North America knew at the time of sale or lease that the vehicles were defective and not fit for their intended use of providing safe and reliable transportation. The automaker nonetheless actively concealed from drivers the true nature and extent of the diesel particulate filter issue, the suit claims. Had the plaintiff and similarly situated owners and lessees known of the problem, they would not have bought or leased their vehicles, or would have paid less than the sticker price, the lawsuit asserts.

The Australian class action should be next up and the UK will follow in due course, once the big firms finish with VW and start wondering what to do next with all the desks, telephones and paralegals.

 

I might get a 2018 diesel hse dynamic just to join in the case .... 😂😂

 

I recently gathered together some key JLR statements into one document for a hard-pressed E-Pace owner. I've got original sources for the twelve statements if anyone ever needs them to support a fault claim or rejection action stemming from the DPF design fault. Ping me a PM and I'll be happy to help if you get stuck.

https://www.dropbox.com/s/prhukrnv0xuaj0k/12%20JLR%20statements.pdf?dl=1

 

Ping me a PM and I'll be happy to help if you get stuck.

Hi, I can’t to send you PM here (there is no message button when I click on the nickname) Need help with this problem. Can you send me message, please?

 

Wow, thanks for sharing..........there are some shocking admissions in there, especially when you consider the same design failures exist in current models...........are new cars still being advertised as 20,000 miles / 2 year service intervals but with the caveat “depending on driving style” ? ....based on the statements in the document they know that the average driving style for these cars will result in much shorter service intervals so surely they should be advertised as 7-8,000 mile / 12 month service intervals with the caveat being “you may get longer” !!!!!! Pretty shocking when you think about it that way

 

File won't open for me 😟

 

Try this page where there is a gif...

Service Warning Light and oil dilution issue

I have a D150 EPace on an 18 plate, bought new. When the vehicle was a few months old with about 4K mileage on the clock I started getting the oil service light illuminating. At first the dealer said that it was a computer or sensor problem and updated the software. The problem persisted and the...

www.epaceforums.co.uk

https://www.epaceforums.co.uk/download/file.php?id=961

 

Press icon top of page then conversations 😃

 

I will post the document, but when I collected my brand new Evoque this week, I had to electronically sign a DPF declaration explaining how they work and what you must and mustn’t do. This was an error, as my car is P250 petrol, but I got the impression customers were being asked to sign that document to allow them to get out of later issues with regens.

Then yesterday (again erroneously) I received a Land Rover UK email all about DPF’s and how to guide on cars usage. I suspect Land Rover are getting paranoid.

 

That's interesting...

Remember you have a GPF/PPF - hopefully better and less trouble than the diesel version!

 

I think it’s a step in right direction to inform customers ,however if a used dealership outwith of JLR groups was selling one , I’m pretty sure the dealerships wouldn’t advise or know how to , which in my eyes is still a get out of jail clause...

 

I see that Steve D.s links is no longer working this I think may be the video in question, if not it is quite interesting anyway.

 

Just reading the handbook, in ‘some conditions eg repetitive cold starts, the petrol filter may require driving steadily below 50 mph for up to 15 minutes’.

It also says that idle speed may be noticed temporarily during exhaust filter self cleaning. I’ve definitely noticed a high idle speed when I first start the car, certainly.

Quite interesting comparing the petrol section of the handbook to the DPF section.

 

The petrol filters started to be introduced at the end of 2016 I believe on other models.
I can't remember seeing ANY issues with the petrol filters on any other forum (XE, F-Type, F-Pace, E-Pace and Velar)
I have never had any warnings come up and neither have I seen anyone else.
It's something you can forget as it's close coupled by the turbo so burns off easily.

The high revs on start-up are perfectly normal.
It will rev to about 1500 for a few seconds then drop down to normal idle speed.
Nothing to worry about.

 

I was erroneously given this page (below) within my electronic handover pack to sign at the point of collection last week. Salesman said I shouldn't have that in my pack, as it only applies to diesel vehicles. You have to sign to say you've read and accepted it !

The following day, I also received an email from Land Rover UK all about my DPF and Ad-Blue (again not relevant):

Diesel Exhaust Fluid/AdBlue® - Land Rover UK

Diesel Exhaust Fluid (DEF) is stored in a dedicated tank in your car, it is injected into the exhaust system to clean exhaust gases.

www.landrover.co.uk

I think this is all part of the worries about later claims about DPF problems and oil dilution. Very interesting though, and I wouldn't normally have seen this, had it not been for the error in the paperwork.

Its reassuring to hear about the Ingenium petrol engine filters. I'd scoured the internet before making a decision and could find nothing about filter issues or similar problems on the P250. Nothing about interim oil services being required, in between the usual two year service schedule either.

 

Its reassuring to hear about the Ingenium petrol engine filters. I'd scoured the internet before making a decision and could find nothing about filter issues or similar problems on the P250. Nothing about interim oil services being required, in between the usual two year service schedule either.

One of the biggest things with new owners is often dispelling the doubts and countering the stuff they see on forums.
It doesn't help getting stuff about diesel DPFS sent to you!!
The 2 year service for the petrols is quite recent but the simple rule is get it serviced when the cars say so.
If you press the start button without touching the brake and just have the ignition on in the menu it will show mileage to next service.
It's an algorithm which will count down the miles based on your usage and it will probably (unless you are doing big mileages) end up at zero miles to service on your car's second birthday.

 

I have a 2017 I bought direct from Range Rover and I’ve never had any official communication from JLR at all which is a joke in itself......I found out about software updates to revise service intervals due to oil dilution (which has made no difference as my car still recently needed an oil change after c15 months and 7,000 miles)......oil dilution and goodwill oil / filter changes for the first 50,000 miles.......or DPF filters blocking......

......I did however get a very professional email from JLR to inform me that they had shut all outlets at the start of the lockdown in April.....the same email told me to be careful etc,etc, etc and follow government guidance eg NO UNNEcessary travel.......then TOLD me that I must drive my car regularly, for a certain distance and a certain speed to avoid problems with the car ie DO GO ON unnecessary journeys !.......you could not make it up........does anybody actually read what they write before they send and email like this out......I was tempted to print it out and keep in the car so if the coppers pulled me over for an unnecessary journey I could tell them that JLR TOLD me to !

Ps I would refuse to sign the above disclaimer if I was buying a new car now from them......if you think about it DPF is required due to emissions and yet JLR are telling you that you have to take a 40min trip at over 40MPH ie c30 miles for no other reason than to regen the DPF if you only do short commutes normally......thats great for the environment isn’t it ....not

 

Thanks - That's very useful PhilB - out to the car again to discover more things...

 

Let’s hope JLR’s algorithms are more accurate than the Government’s exam boards recent efforts 🤔😱

 

Do JLR have a complaint system, I keep getting directed back to the dealer for warranty issues, it’s like taking to a brick wall.

 

Who are you contacting at the moment to be directed back to the dealer?
You could also try speaking to a different dealer if they aren't looking after you.

Looking on the LR website most things go to the same LRCE people unfortunately. So it looks like you need to ask these people to register a complaint or ask for their complaints procedure.

Land Rover | Contact Us | Land Rover UK

No matter which Land Rover you choose for your business, it’ll be exceptionally capable & reliable. Find out what your cover includes here.

www.landrover.co.uk

 

Hi, sorry to visit an old post but looking for some advice. Do the 2020 Range Rover Evoques still have the same issues with the DPF? I was looking at ordering a new 2021 one but if they haven't fixed the previous problems with the DPF then I think I will pass.

 

Hy @Ryan1234,

I am more or less a year into ownership, and due to the lockdowns, I have done far more short journeys than long ones (like a couple of miles per trip, so very short). I have had to have an interim oil service due to oil dilution, but that was covered under warranty. I have had no DPF warnings, and in control reports no problems.
Unless you specifically want diesel, you could always opt for the Petrol Hybrid which will give far better mpg than diesel anyway.

 

Hi @DKZ5745

Thanks for your reply

Can I please ask what mileage you have covered over last year?

 

I have done@ 4.5k I bought the car as an ex demonstrator so in total it’s done @ 13k.

 

This accurately reflects my experience, though I have only done 12k miles. PS,I love the car and cant wait for lock down to be limited to take a few "unnecessary" journeys.

 

Ryan to answer your original question no they haven't fixed the previous problems with the DPF, it's still sited that far away from the engine its in a different postcode so will never get hot enough to regen itself