Hi Blakeys, welcome to the forum, it is sad you are having these problems but with the history if this vehicle (which I assume you have documented) it should not be a great problem to convince JLR that something is not right here, possibly their fault when sorting our previous problems with the DPF. Maybe a strong talking to is what they need to se the error of their ways & get it sorted properly.
Keep in touch with the outcome, best of luck.

 

Hi .... go into search at top of page and type in DPF lots of threads regarding this... worth reading through them all ... threaten to return your car as not fit for purpose , you were not informed of driving style , the fact that this is a known problem, there’s lots of interesting thoughts on this in the posts

 

So no word today of my car as they are still waiting on a response from “goodwill.”
Does anyone have the details to make a complaint to JLR? From us there is nothing left to discuss but don’t like being dangled...

hi - just joined this forum today. Need to share! Briefly - Jun 18 Evoke. 33k mainly motorway miles. Have had 3 DPF fitted. The first one (as Blakeys) not fitted correctly with fumes in cabin. JLR tried the driving style cause, but clearly not the case with me. All have been covered by warranty. That said, last one fitted in July this year was a "good will gesture" and part of Retailer Empowerment. However, in Aug the red DPF full light and car is back in dealer requiring 4th DPF filter. JLR and Dealer both say, fault has been caused by my driving style. Working from home / lockdown mileage cant be avoided. JLR Customer Service (with whom i've had numerous conversations and have direct dial numbers if helps anyone ) said they wont cover under warranty and I am to foot the bill (£2k plus.) Currently am looking at alternatives ie DPF cleaning companies. They all seem to be able to fix issue. Costs for cleaning and diagnostics a fraction of the replacement cost. The more I find out the more it seems JLR resort to more expensive and profitable DPF replacement rather than use or sub contract out, a more effective (cheaper) clearing remedy. I'm also learning that replacement DPF simply addresses the effect and not the cause of the issue. The issue can be sensors or other elements and whilst driving short distances can be the cause, they are not the only cause. Has anyone had experience of using DPF cleaning companies they could recommend. I will keep post updated if of interest.

 

Yes play on the it wasnt fitted properly and so it could have been degraded because of this too. You will need to be firm and should get onto customer service if you get stonewalled. Hopefully given the history already they should do something for you.

 

I agree with PS. Be prepared to play hardball.

 

Here's an Aussies view of DPF equipped Land rovers. I tend to agree.

 

Brilliant .... sums it up perfectly...can’t believe nobody has taken them to court yet... been saying it for ages it’s a scandal.... I think that when the bubble bursts and no doubt in my mind it will Landrover could go under it’s basically a mis-sold car , yes I believe they are now informing customers of driving style at purchase... but before releasing the new model they had every opportunity to rectify the existing problem. If this ever goes to court and the customer wins it opens up the floodgates , why on earth would they not try to fix a exsisting problem before releasing new model ....are no lessons learnt.
I have been told that somewhere over towards Edinburgh JLR have purchased a huge plot of land ,warehouse as the garages / dealerships can’t cope with the amount of breakdowns there’s not enough room at dealerships to store the backlog...(.hope mines not there, thinking about it) .

 

Just checked google earth and yes yours is there Donna, its in the queue

 

@Donna remember to use InControl to see where it is and if the bonnet is open etc.

 

Lol brilliant Doink ???

 

Blakeys
Sudden AMBER to RED DPF light is a known issue related to the generic exhaust design fault. There are links to download the specific JLR technical service bulletins in the D8 exhaust guide attachment. See section 6, pp 18/19 "There is more likelihood of a clogged DPF".

Don't accept any cr@p, it's a well known and documented fault and regardless of your warranty status you still have very strong grounds to reject the vehicle if they refuse to put it right.

https://www.dropbox.com/s/d0bcrd7sve4l598/D8_Dilution_Explained.pdf?dl=1

 

I seem to remember a LR video with some guy sitting in his office telling us that like humans, your Evoque needs a regular run out!

Cant find it anywhere

 

Afternoon all, appreciate all your advice, thanks truly for your time!

update.

car is in at LR today and has been diagnosed.

the new dpf that was fitted 7 months ago cannot be regenerated at all nor has it done since being fitted. Same thing we had before! The car had never regenerated in the 2 and a bit years prior and a forced regeneration couldn’t be done either.

however, this part, the dp filter, despite being new, isn’t covered under land rover’s parts warranty (apparently? Is this true?!)
The person looking after us seems sympathetic that this is the case and I explained as politely as I could that they won’t be seeing a penny out of me considering it’s the same thing they were supposed to fix 7 months ago.

whilst that may get sorted, why on earth is it not regenerating at all, even when the specialists are attempting to force it? Very much feels like we’re putting a plaster on it without addressing the root cause.

I tell you what, this car is up in September, we’re certainly not keeping it but I am gutted for whoever buys it next, they’re going to have one hell of a headache.

 

Have you called JLR complaints? I’d definitely pursue it with them .... tell them your prepared to use a lawyer to prove it’s not fit for purpose .... think the company named that someone recommended is Stormcatcher you can speak to them free initially for legal advice ... I’d definitely call complaints if you haven’t already

 

Land Rover DPF Issues & Oil Dilution - Driver Misuse or Dealer Misselling?

Jaguar Land Rover customers are no longer prepared to be appeased with “goodwill” oil services and DPF replacements, giving rise to an exponential increase in mis-selling, misrepresentation and consumer rights claims for rejection, compensation or both.

stormcatcher.co.uk

 

Regeneration is done by the ECU changing the fuelling to heat the exhaust and DPF, so if it's really not working there is something amiss in the software configuration, and so any new DPF will be wrecked over time. Yes the root cause needs to be sorted.

 

I agree with Donna & PhilSkill, this would seem to be a problem induced by JLR when they fitted the new DPF 7 months ago & as such they should sort it ASAP without all of the usual bullsh1te.

JLR -- HANG YOR HEADS IN SHAME --- AGAIN.

 

So no word today of my car as they are still waiting on a response from “goodwill.”
Does anyone have the details to make a complaint to JLR? From us there is nothing left to discuss but don’t like being dangled...

 

@Donna knows how to contact JLR complaints dept. Hopefully she'll be along soon with the details.

 

If you call this number , it comes under Landrover experience 0370 5000 500

state your complaint they take all details and give you a case number.... there a kind of liaison between You and dealership , ?

 

@Donna you’re a star ♥

 

Found this on Facebook.
it might help.
cant believe how many failed regens......

 

? that is shocking

 

This is contact for Ralf Speth CEO of JLR. All details including email & Telephone numbers. A good place to start a complaint.

https://www.ceoemail.com/s.php?id=ceo-8968

 

Aussie owners finally have something to get their teeth into:

DPF - Class Action Investigation Australia

Investigation into Jaguar, Land Rover and Range Rover, Diesel Particulate Filter (DPF) Issues Bannister Law Class Actions is investigating problems concerning the diesel particulate filters (DPFs) in Jaguar, Land Rover and Range Rover diesel vehicles from model year (MY) 2016 onwards. Bannister...

www.evoqueownersclub.co.uk

 

I don’t think I’d ever buy a DPF equipped Land Rover.

 

Only on a company lease, or PCP with guaranteed buy back. Too expensive and too risky by far to be a keeper imho.

 

Hi Jonh- sorry to hear you are having issues. I don’t have any advice, we got rid in June a few months earlier than planned, she’s now up in Alexandria in Glasgow and I keep an eye out to see if anyone up there has a headache!

I do recommend Tesla though, oh it’s nice to have no engine issues! 😆

wishing you luck!