[Revoke]

Try this page where there is a gif...

Service Warning Light and oil dilution issue

I have a D150 EPace on an 18 plate, bought new. When the vehicle was a few months old with about 4K mileage on the clock I started getting the oil service light illuminating. At first the dealer said that it was a computer or sensor problem and updated the software. The problem persisted and the...

www.epaceforums.co.uk

https://www.epaceforums.co.uk/download/file.php?id=961

 

[Uk-evoque]

Ping me a PM and I'll be happy to help if you get stuck.

Hi, I can’t to send you PM here (there is no message button when I click on the nickname) Need help with this problem. Can you send me message, please?

 

[9492]

Press icon top of page then conversations 😃

 

[rencar]

I will post the document, but when I collected my brand new Evoque this week, I had to electronically sign a DPF declaration explaining how they work and what you must and mustn’t do. This was an error, as my car is P250 petrol, but I got the impression customers were being asked to sign that document to allow them to get out of later issues with regens.

Then yesterday (again erroneously) I received a Land Rover UK email all about DPF’s and how to guide on cars usage. I suspect Land Rover are getting paranoid.

 

[HmmmUK]

I will post the document, but when I collected my brand new Evoque this week, I had to electronically sign a DPF declaration explaining how they work and what you must and mustn’t do. This was an error, as my car is P250 petrol, but I got the impression customers were being asked to sign that document to allow them to get out of later issues with regens.

Then yesterday (again erroneously) I received a Land Rover UK email all about DPF’s and how to guide on cars usage. I suspect Land Rover are getting paranoid.

That's interesting...

Remember you have a GPF/PPF - hopefully better and less trouble than the diesel version!

 

[9492]

I think it’s a step in right direction to inform customers ,however if a used dealership outwith of JLR groups was selling one , I’m pretty sure the dealerships wouldn’t advise or know how to , which in my eyes is still a get out of jail clause...

 

[Bazz]

I see that Steve D.s links is no longer working this I think may be the video in question, if not it is quite interesting anyway.

 

[rencar]

Just reading the handbook, in ‘some conditions eg repetitive cold starts, the petrol filter may require driving steadily below 50 mph for up to 15 minutes’.

It also says that idle speed may be noticed temporarily during exhaust filter self cleaning. I’ve definitely noticed a high idle speed when I first start the car, certainly.

Quite interesting comparing the petrol section of the handbook to the DPF section.

 

[PhilB]

Just reading the handbook, in ‘some conditions eg repetitive cold starts, the petrol filter may require driving steadily below 50 mph for up to 15 minutes’.

It also says that idle speed may be noticed temporarily during exhaust filter self cleaning. I’ve definitely noticed a high idle speed when I first start the car, certainly.

Quite interesting comparing the petrol section of the handbook to the DPF section.

The petrol filters started to be introduced at the end of 2016 I believe on other models.
I can't remember seeing ANY issues with the petrol filters on any other forum (XE, F-Type, F-Pace, E-Pace and Velar)
I have never had any warnings come up and neither have I seen anyone else.
It's something you can forget as it's close coupled by the turbo so burns off easily.

The high revs on start-up are perfectly normal.
It will rev to about 1500 for a few seconds then drop down to normal idle speed.
Nothing to worry about.

 

[rencar]

I was erroneously given this page (below) within my electronic handover pack to sign at the point of collection last week. Salesman said I shouldn't have that in my pack, as it only applies to diesel vehicles. You have to sign to say you've read and accepted it !

The following day, I also received an email from Land Rover UK all about my DPF and Ad-Blue (again not relevant):

Diesel Exhaust Fluid/AdBlue® - Land Rover UK

Diesel Exhaust Fluid (DEF) is stored in a dedicated tank in your car, it is injected into the exhaust system to clean exhaust gases.

www.landrover.co.uk

I think this is all part of the worries about later claims about DPF problems and oil dilution. Very interesting though, and I wouldn't normally have seen this, had it not been for the error in the paperwork.

Its reassuring to hear about the Ingenium petrol engine filters. I'd scoured the internet before making a decision and could find nothing about filter issues or similar problems on the P250. Nothing about interim oil services being required, in between the usual two year service schedule either.

 

[Jonttt]

I have a 2017 I bought direct from Range Rover and I’ve never had any official communication from JLR at all which is a joke in itself......I found out about software updates to revise service intervals due to oil dilution (which has made no difference as my car still recently needed an oil change after c15 months and 7,000 miles)......oil dilution and goodwill oil / filter changes for the first 50,000 miles.......or DPF filters blocking......

......I did however get a very professional email from JLR to inform me that they had shut all outlets at the start of the lockdown in April.....the same email told me to be careful etc,etc, etc and follow government guidance eg NO UNNEcessary travel.......then TOLD me that I must drive my car regularly, for a certain distance and a certain speed to avoid problems with the car ie DO GO ON unnecessary journeys !.......you could not make it up........does anybody actually read what they write before they send and email like this out......I was tempted to print it out and keep in the car so if the coppers pulled me over for an unnecessary journey I could tell them that JLR TOLD me to !

Ps I would refuse to sign the above disclaimer if I was buying a new car now from them......if you think about it DPF is required due to emissions and yet JLR are telling you that you have to take a 40min trip at over 40MPH ie c30 miles for no other reason than to regen the DPF if you only do short commutes normally......thats great for the environment isn’t it ....not

 

[PhilB]

Its reassuring to hear about the Ingenium petrol engine filters. I'd scoured the internet before making a decision and could find nothing about filter issues or similar problems on the P250. Nothing about interim oil services being required, in between the usual two year service schedule either.

One of the biggest things with new owners is often dispelling the doubts and countering the stuff they see on forums.
It doesn't help getting stuff about diesel DPFS sent to you!!
The 2 year service for the petrols is quite recent but the simple rule is get it serviced when the cars say so.
If you press the start button without touching the brake and just have the ignition on in the menu it will show mileage to next service.
It's an algorithm which will count down the miles based on your usage and it will probably (unless you are doing big mileages) end up at zero miles to service on your car's second birthday.

 

[rencar]

Thanks - That's very useful PhilB - out to the car again to discover more things...

 

[DKZ5745]

Let’s hope JLR’s algorithms are more accurate than the Government’s exam boards recent efforts 🤔😱

 

[Uk-evoque]

I think this is all part of the worries about later claims about DPF problems and oil dilution. Very interesting though, and I wouldn't normally have seen this, had it not been for the error in the paperwork.

Thank you for the information. I didn't sign this document before buying. How it looks like, can you tell, please? Is it just printed or with an official form, logo, etc?

 

[Antaire]

Do JLR have a complaint system, I keep getting directed back to the dealer for warranty issues, it’s like taking to a brick wall.

 

[HmmmUK]

Do JLR have a complaint system, I keep getting directed back to the dealer for warranty issues, it’s like taking to a brick wall.

Who are you contacting at the moment to be directed back to the dealer?
You could also try speaking to a different dealer if they aren't looking after you.

Looking on the LR website most things go to the same LRCE people unfortunately. So it looks like you need to ask these people to register a complaint or ask for their complaints procedure.

Land Rover | Contact Us | Land Rover UK

No matter which Land Rover you choose for your business, it’ll be exceptionally capable & reliable. Find out what your cover includes here.

www.landrover.co.uk

 

[Jonttt]

Do JLR have a complaint system, I keep getting directed back to the dealer for warranty issues, it’s like taking to a brick wall.

Drop this guy an email
tbollore@jaguarlandrover.com

Its the official email of JLR Chief Executieve....

I;ve had reason to do this twice over the years......the last time I got an email from his pa within an hour apologising that he would not be able to answer that day as he was on a flight somewhere and would it be OK if a member of the executive customer service team dealt with the matter, I agreed and had a personal contact who dealt with the dealership for me to resolve my complaint.......it is by far the best part of JLR ......so if you have any issues just go to the top ;-)

 

[Antaire]

Who are you contacting at the moment to be directed back to the dealer?
You could also try speaking to a different dealer if they aren't looking after you.

Looking on the LR website most things go to the same LRCE people unfortunately. So it looks like you need to ask these people to register a complaint or ask for their complaints procedure.

Land Rover | Contact Us | Land Rover UK

No matter which Land Rover you choose for your business, it’ll be exceptionally capable & reliable. Find out what your cover includes here.

www.landrover.co.uk

I’ve used this number and email.

Land Rover | Contact Us | Land Rover UK

No matter which Land Rover you choose for your business, it’ll be exceptionally capable & reliable. Find out what your cover includes here.

www.landrover.co.uk

 

[Jonexrangerover]

I’ve used this number and email.

Land Rover | Contact Us | Land Rover UK

No matter which Land Rover you choose for your business, it’ll be exceptionally capable & reliable. Find out what your cover includes here.

www.landrover.co.uk

Do JLR have a complaint system, I keep getting directed back to the dealer for warranty issues, it’s like taking to a brick wall.

Hi - had exactly the same issue. I mean exactly! Went to Sir Ralph Speth CEO office. To be fair actually got response from his “executive office case manager”. Response but not a result. He was very nice about it. Was consistently told my fault. By him and dealer. Was my driving style. Car 2 years old. Had done 32k miles. Eventually I sorted through consumer credit act - car not fit for purpose. Was an ordeal. Contact me if I can help and can provide direct dials / email. Cheers