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My wife and I bought an Evoque last year. It had driven approximately 34,000 miles. we added only about 2,000 miles to it because of lockdown. Two months ago the steering rack failed. Because it happened at the weekend, the vehicle was recovered from the roadside and had to be taken to our local garage, which was not a JLR dealer. The fault was diagnosed as the usual and common shearing of the three aluminium bolts holding the motor in place. The nearest JLR dealers, some twenty five miles away, were not able to provide a replacement rack as they were unable to get one because the fault is so prevalent. Finally, when the replacement was received the repair was carried out quickly. When I contacted JLR they initially rejected any responsibility and refused any reimbursement of costs incurred. After persistent chasing, providing them with data about the prevalence of this fault, and threats of action before the courts, the agreed to reimburse the cost of the rack, but refused to pay the labour charges as they had not been carried out by an approved dealer. They also refused to pay the cost of hiring a replacement car - a Nissan Micra, so no extravagant expense. They have maintained this stance and refused to answer questions such as whether they would have met the cost of a recovery vehicle to take the car from our local garage to their dealer. This is undoubtedly a safety issue and the position of the Department is scandalous. I shall be pursuing JLR in the courts for the balance of my expense and intend to bring the whole matter to the attention of the press and the public at large. If anyone wants to join me in a 'class action' please let me know. JLR knows that vehicles are on the road in a potentially fatally dangerous state. I wonder of their CEO is aware. This does not live up to the hyperbole of the statements on their website about their standards and approach.
Hi, the route you are deciding to take could add invaluable information to our recall campaign. If you wish, please join our group on Facebook, search the search bar for - evoque & Disco Sport steering rack/EPAS failure advice and recall campaign. It’s about time someone tried to take them to court. It’s an avenue we have looked into but not many people willing as they have either been satisfied with a free repair or it hasn’t happened to them yet so they don’t have a reason for doing so. Thanks!
 

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Thanks Straydog. The car is undriveable, I cant actually turn the wheels. When it makes that horrible noise, the steering wheel physically cant be turned any further. Dread to think what would have happened if the failure occurred when driving.
Hi Chris, if you are on Facebook we have a group regarding this incase you are interested in joining for advice or to share your own experience - evoque & Disco Sport steering rack/EPAs failure advice & recall campaign.
 

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This MASSIVELY helped me! My husband could have died last night when the steering on his discovery sport completely went on the M60 on his way to work.
A loud clunk and the car veered straight into the fast lane as he was overtaking in the middle lane. Thankfully nothing too near in the fast lane, but he had a job getting it to steer left again eventually getting to the safety of the hard shoulder. He said it made an awful crunching sound trying to steer, like metal on metal.
With the steering rack clearly being a known problem I am at a loss to know how the DVSA can conclude they are not dangerous vehicles. We’ve had ours since 2015 when the new Ingenium engine started to come out. I have huge concerns that while thankfully my husband was unharmed, others may not be so lucky. Our local dealer (Sheffield) denied all knowledge of any steering rack issues despite all I have found on the internet. My husband has taken it up with Landrover UK. This post has helped the most, but I would be concerned that Landrover will not report this incident as it really wouldn’t be in their best interests. But then, nearly killing an NHS consultant in the middle of a pandemic probably wouldn’t be either.
Also just to let you know I have shared your story in my group as it happening at speed is proof that something needs to be done quick! I have cropped out any identifying information such as your username.
 

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MY2016 Evoque Autobiography 2.0L DIESEL 5 DOOR / L538
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I don't think anyone has reported the racks breaking at any speed. The all seem to break while doing very low speed turns.
I thought a few pages back there was a doctor (or consultant) who said it happened to him on a dual carriageway. I haven't trawled back the the posts, so it may be on here or on another thread.

Edit. I see I've been beaten to it.:)
 

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I thought a few pages back there was a doctor (or consultant) who said it happened to him on a dual carriageway. I haven't trawled back the the posts, so it may be on here or on another thread.

Edit. I see I've been beaten to it.:)
I hadn't seen that either :)
 

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My wife and I bought an Evoque last year. It had driven approximately 34,000 miles. we added only about 2,000 miles to it because of lockdown. Two months ago the steering rack failed. Because it happened at the weekend, the vehicle was recovered from the roadside and had to be taken to our local garage, which was not a JLR dealer. The fault was diagnosed as the usual and common shearing of the three aluminium bolts holding the motor in place. The nearest JLR dealers, some twenty five miles away, were not able to provide a replacement rack as they were unable to get one because the fault is so prevalent. Finally, when the replacement was received the repair was carried out quickly. When I contacted JLR they initially rejected any responsibility and refused any reimbursement of costs incurred. After persistent chasing, providing them with data about the prevalence of this fault, and threats of action before the courts, the agreed to reimburse the cost of the rack, but refused to pay the labour charges as they had not been carried out by an approved dealer. They also refused to pay the cost of hiring a replacement car - a Nissan Micra, so no extravagant expense. They have maintained this stance and refused to answer questions such as whether they would have met the cost of a recovery vehicle to take the car from our local garage to their dealer. This is undoubtedly a safety issue and the position of the Department is scandalous. I shall be pursuing JLR in the courts for the balance of my expense and intend to bring the whole matter to the attention of the press and the public at large. If anyone wants to join me in a 'class action' please let me know. JLR knows that vehicles are on the road in a potentially fatally dangerous state. I wonder of their CEO is aware. This does not live up to the hyperbole of the statements on their website about their standards and approach.
I may join in class action - my steering wheel rack on my Evoque failed this week and I've currently had no reply from JLR.
 

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Discussion Starter · #129 ·
@bsms863 Have you reported it to the DVSA?
See my first post in this thread for the link...
 
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In case it helps someone...

This is a response from the UK Gov's DVSA (Driver and vehicles standards agency) pasted from the DS forum.
"Fix on fail basis" - assuming all this is legit then it's good news that LR will fix failed steering racks and also that they are happy us owners won't experience a high speed failure!

"With regards to this case. The manufacturer has determined that the three aluminium retaining bolts, securing the EPAS motor to the steering rack, have failed due to inter-crystalline corrosion. This has been caused by salt water ingress between the EPAS motor and the mounting flange on the steering rack.

In order to understand the effects of power steering loss when driving a Range Rover Evoque or a discovery sport, DVSA carried out a test drive examination of a Land Rover Discovery Sport vehicle. The conclusions from the test drive are summarised below:
1. There is no evidence to suggest the vehicle does not comply with the original approval requirement.
2. The amount of effort required to control the vehicle with the EPS disconnected is greatest for manoeuvring and at lower speeds.
3. The amount of effort required with the EPS disconnected continues through the whole speed range.
4. The likely point of failure for the steering assistance motor to detach is at low speed or stationary as this is when the greatest torque is applied by the motor. At the point of maximum torque from the motor greater tensile loadings are applied to the bolts. As the load decreases the likelihood of detachment also decreases. This conclusion is based on engineering principles and experience.
5. The Driver has full braking available through the whole speed range.

It is not possible to conclude the failure of the Steering Assistance on the Range Rover Evoque and Discovery Sport due to corrosion of the retaining bolts, leading to the EPS motor detachment, meets the definition of an unsafe product, set out in the General Product Safety Regulation (GPSR) 2005 Regulation 2.
However, it is clear that drivers of these vehicles are concerned this is a safety issue and have raised this point with DVSA. It is also clear that unless remedial action is taken, steering motor bolts will continue to fail, leading to a loss of steering assistance. DVSA have recommended that that Land Rover conduct a voluntary recall to rectify those vehicles with aluminium bolts which could potentially fail.
The manufacturer has recognised the fault with steering motor bolts breaking on Range Rover Evoque (and Discovery Sport) vehicles. They have explained they are carrying out remedial work on a ‘fix on fail’ basis. However, they have chosen not to instigate a recall as they consider the vehicles meet the Type Approval requirements for a vehicle with failed power steering.
DVSA have also recommended that the manufacturer should continue to monitor the situation and provide DVSA with information on the number of cases reported. The manufacturer should also provide DVSA with any new information, which may arise and could lead to DVSA reconsidering the current conclusions or recommendations.

This concludes DVSA’s current investigations into this matter."


Power Steering Failure - Page 7 - Discovery Sport Forums
[/Facebook Groups. Please join this FB group we have loads of helpful information on there to support people that have become victim to the steering rack issue. The DVSA have reopened their investigation in light of new evidence that they have. Please also report your fail to the DVSA. I hope you get sorted ASAP
 

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There have been a few reports of steering rack failures here - which can work out as a very expensive fix (around £3000) so thought this might be of interest. For those that end up negotiating with LR it might even help.

These are the details of a 'Transport Canada' recall on Discovery Sport and Evoque:


LAND ROVER DISCOVERY SPORT 2015 2016 2017
RANGE ROVER EVOQUE 2012 2013 2014 2015 2016 2017

On certain vehicles originally sold, or currently registered in areas of heavy road salt usage during winter months (Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador), the bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture. This could allow the power steering gear assist motor to move, causing the belt to slip which could result in a loss of power steering assist. A loss of power steering assist would require additional steering effort which could increase the risk of a crash causing injury and/or damage to property.
Correction: Dealers will replace the aluminum mounting bolts with coated steel bolts and will apply a corrosion-preventative sealer around the gear housing and connecting bolts. If a bolt is found to be broken or breaks during the course of the repair, a replacement steering gear will be installed.

Recall Details

EDIT:
Adding the DVSA link to help others report their UK failures.
Keeo reading the the thread for details...


The UK Driver and Vehicle Standards Agency (DVSA)
Remember to report to the DVSA if you have had a steering failure on a Range Rover Evoque:

Report a Vehicle Safety Defect online

Vehicle Safety Defect Report | DVSA
[/Facebook Groups. Please join this FB group we have loads of helpful information on there to support people that have become victim to the steering rack issue. The DVSA have reopened their investigation in light of new evidence that they have. Please also report your fail to the DVSA. I hope you get sorted ASAP
 

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Hi Chris, if you are on Facebook we have a group regarding this incase you are interested in joining for advice or to share your own experience - evoque & Disco Sport steering rack/EPAs failure advice & recall campaign.
[/Facebook Groups. Please join this FB group we have loads of helpful information on there to support people that have become victim to the steering rack issue. The DVSA have reopened their investigation in light of new evidence that they have. Please also report your fail to the DVSA. I hope you get sorted ASAP
 

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Hi All,

Just to add my own experience to this thread.

My 2014 Evoque (approx 60k miles) had this fault occur about 4 weeks ago. Fortunately I was only maneuvering at slow speed at the time. My warranty/recovery period was up in Jan 2020 so had to get RAC out. The guy had no idea what was causing the issue, said he'd never heard of it. I googled and quickly realised it was the steering rack.

I had it recovered to a local independent garage and the manager said he'd investigated it with another firm who deal in refurbishing the racks and they'd already done 100 this calendar year. The whole cost is like £3-4k but no guarantee you wouldn't need new wheel alignment etc. I'd arranged for the local garage to undertake the repair, basically resigning to the fact I'd have to stick £4k+ on a credit card, then I discovered this thread and the recall info.

I asked him to halt the work though he'd already ordered the part from a nearby JLR. I sent a firm but fair email to JLR executive/board team basically outlining my disgust in never having been told about this issue, using the car as a family vehicle for my baby son etc.

A member of the executive team got in touch. I had to arrange for transit for my car to the local JLR, but basically JLR agreed to repair and fit the bill. My total outlay was the RAC recovery, transport to the JLR garage and the cost of diagnosis (£120+ ish).

Got it back today so I'd highly recommend going down that route, making them aware that you are aware of the North America recall, the growing petition numbers etc.

Hope this helps!

I also reported to DVSA who basically didn't care less.
 

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Hi All,

Just to add my own experience to this thread.

My 2014 Evoque (approx 60k miles) had this fault occur about 4 weeks ago. Fortunately I was only maneuvering at slow speed at the time. My warranty/recovery period was up in Jan 2020 so had to get RAC out. The guy had no idea what was causing the issue, said he'd never heard of it. I googled and quickly realised it was the steering rack.

I had it recovered to a local independent garage and the manager said he'd investigated it with another firm who deal in refurbishing the racks and they'd already done 100 this calendar year. The whole cost is like £3-4k but no guarantee you wouldn't need new wheel alignment etc. I'd arranged for the local garage to undertake the repair, basically resigning to the fact I'd have to stick £4k+ on a credit card, then I discovered this thread and the recall info.

I asked him to halt the work though he'd already ordered the part from a nearby JLR. I sent a firm but fair email to JLR executive/board team basically outlining my disgust in never having been told about this issue, using the car as a family vehicle for my baby son etc.

A member of the executive team got in touch. I had to arrange for transit for my car to the local JLR, but basically JLR agreed to repair and fit the bill. My total outlay was the RAC recovery, transport to the JLR garage and the cost of diagnosis (£120+ ish).

Got it back today so I'd highly recommend going down that route, making them aware that you are aware of the North America recall, the growing petition numbers etc.

Hope this helps!

I also reported to DVSA who basically didn't care less.
The DVSA have reopened their investigation in light of new evidence and are in conversations with JLR. The DVSA send out a standard response as they now have all the evidence that they need. People should still report to the DVSA so they are aware of numbers affected and on the FB group we always advise to contact JLR HO [email protected]. It’s so good to see that your outcome was a positive one 👍
 

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Discussion Starter · #136 ·
Welcome to the forum @Deeknox
FWIW You are coming across a bit spammy with your FB links!

Try previewing or reading your posts as you are breaking the quote so things aren't easy to read.

A number of people from FB have asked people to 'join' as there is "lots of information" - feel free to add info to this forum as it does very well for people looking for Evoque related things, and isn't a 'walled garden' like Facebook so is available for all to openly read :)

Update your forum profile with your Evoque year and spec.
 

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Does anyone have the photos of the bolts in question, I've searched the site but can't find them. I believe they were highlighted in purple. Also, if I'm unable to get to the 3rd hidden bolt, would replacing the 2 visible ones be ok or should all 3 be done? 👍👍
 

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Just had my bolts replaced Thursday by a specialist Indie.

The subframe has to be dropped slightly apparently to get to the 3rd bolt.

2 hours labour, money well spent for peace of mind!

Nigel
 

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Theres a handy group on FB where people have discussed the bolts they've used to repair themselves, however if this is done you need to treat the metal afterwards ...
 

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Hi there

I have this steering rack failure. It broke down whilst reversing and made thegrinding noise. I got it towed to a local garage as it was a Saturday evening. He said it won’t be cheap but my husband had been Googling the fault and said it could be this issue. So I rang LR and paid £60 to get it towed. I was due to go on holiday on the Monday so had to rent a car from enterprisefor £300. JLR have apparently agreed to pay for repairs but I’ll wait until I get it back to see if it’s all covered.
Just wonder if I have any chance to claim my other costs back. I’m carless until it’s fixed and out of pocket £360 already. Anyone any thoughts? Hope it’s not weeks I havekids to get to footy etc
 
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