My wife and I bought an Evoque last year. It had driven approximately 34,000 miles. we added only about 2,000 miles to it because of lockdown. Two months ago the steering rack failed. Because it happened at the weekend, the vehicle was recovered from the roadside and had to be taken to our local garage, which was not a JLR dealer. The fault was diagnosed as the usual and common shearing of the three aluminium bolts holding the motor in place. The nearest JLR dealers, some twenty five miles away, were not able to provide a replacement rack as they were unable to get one because the fault is so prevalent. Finally, when the replacement was received the repair was carried out quickly. When I contacted JLR they initially rejected any responsibility and refused any reimbursement of costs incurred. After persistent chasing, providing them with data about the prevalence of this fault, and threats of action before the courts, the agreed to reimburse the cost of the rack, but refused to pay the labour charges as they had not been carried out by an approved dealer. They also refused to pay the cost of hiring a replacement car - a Nissan Micra, so no extravagant expense. They have maintained this stance and refused to answer questions such as whether they would have met the cost of a recovery vehicle to take the car from our local garage to their dealer. This is undoubtedly a safety issue and the position of the Department is scandalous. I shall be pursuing JLR in the courts for the balance of my expense and intend to bring the whole matter to the attention of the press and the public at large. If anyone wants to join me in a 'class action' please let me know. JLR knows that vehicles are on the road in a potentially fatally dangerous state. I wonder of their CEO is aware. This does not live up to the hyperbole of the statements on their website about their standards and approach.