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R-Dynamic SE P300e Firenze Red/Pan Roof/Black Pack
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Discussion Starter · #1 ·
Software update ready to install, car can't be used during installation. Chose install now and followed instructions- close windows,exit car,set alarm etc - but get message when I return that installation failed as car was charging. 4 times I've tried and each time same message. The car isn't charging,not even plugged in.
Anyone had similar or know what's going on?
 

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Just keep on trying (seems the general advice). After the 6th attempt or so it did update here (P300e) - charge cable not plugged in, windows closed, car locked.
 

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MY21 Evoque R Dynamic S P300e 1.5 - Fuji White
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I've started getting a message software failed to update today but doesn't tell me why?
 

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It’s one of JLR’s many wondrous secrets 🤪
 

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MY21 Evoque R Dynamic S P300e 1.5 - Fuji White
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Just put this in another topic so may help you.

My update was failing to install and tried 3 or 4 times. I finally got it to install after scheduling it for the night. If you're having issues it might be worth a try.
 

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2020, D180, standard
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100 Posts
It could be the problem with the 12v charge, in the PHEV it is the same as in the MHEV, if when you go to update the main 12v battery it does not have enough charge it will start to turn off the services and it could stop the update, something similar happens with when Cell phones update tell you that the battery has to be 100% and plugged in.
 

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R-Dynamic SE P300e Firenze Red/Pan Roof/Black Pack
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321 Posts
Discussion Starter · #7 ·
Just put this in another topic so may help you.

My update was failing to install and tried 3 or 4 times. I finally got it to install after scheduling it for the night. If you're having issues it might be worth a try.
Top tip - it worked!!
 

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Software update ready to install, car can't be used during installation. Chose install now and followed instructions- close windows,exit car,set alarm etc - but get message when I return that installation failed as car was charging. 4 times I've tried and each time same message. The car isn't charging,not even plugged in.
Anyone had similar or know what's going on?
 

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Hi, Software upates on my 2021 Evoque downloaded but would not install. There have been three updates since March.
However, since the software is downloaded into the car, the installation itself does not require any external connectivity.
Because of Covid lockdown, my Evoque has been stood still most of the time with hardly any long journeys. That means that the battery charge is likely to be lower than normal. The first update was installed successfully after a 300 miles drive.
The secnd and third updates installed immediately after charging the battery fully nwith a CTEC charger.
This success leads me to conclude that the state of the battery msy be the issue.
Graham
 
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