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Hello - looking to any advice i might be able to get on here.

I just had my car into dealership as the main screen/computer has stopped working - screen is on but sat nav / radio / blue tooth does not connect - main info screen for mileage and trip info also blank.

After dealership have had for 2 days they have advised me that water has got into the Amp under the driver side and caused it to blow. This has now made me think this may have gone on for some time as through the past year and haf i have had the car - when the weather is cool and the car is parked - the windows would constantly steam up. I have an extended warranty on the car, however the dealership has advised the water must have got in from a failed seal somewhere and if that is the case the amp would not be covered under the warranty and would be in excess of £1000! to replace - on top of 2 days diagnostics at £380, to determine where and how the water has got in - they have also advised a water test would be needed at a further £360 - so all in almost £2000! - i am at a loss as to where to go with this. I find it unbelievable that you can have an extended warranty and still be expected to pay out this level of cost.

Has anyone had a similar problem to this or able to offer any advice.

Thank you!
 

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MY15 2.2L
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Nightmare! As you say what's the point of the Extended Warranty!?

As with most things these days, it sounds like all you can do is argue your case with LR/Warranty people...
Has it always been serviced with the LR network? That seems to help when negotiating.
Please let us know how things go.

It's worth updating your forum profile with your vehicle year/spec in case it helps people with their replies.
 
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I had a leaking windscreen , the dealership told me it wasn’t covered under warranty .... got on to JLR complaints and stated that it’s a common fault ... what happens if it leaks in and damages interior , electrics etc . The warranty states leaks from seals not covered apparently, but the leak is coming from where windscreen is bonded to car .... this is nor a seal was my argument....try jet spraying the top of your windscreen and check if anything getting in, it’s happened to a lot of people on here it tends to go in corner and JLR are aware of this complaint ... I got it fixed after much arguement
 

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Dynamic 3 door, 2013, SD4, santorini black with pimento and ebony
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Warranties are strange things and vary massively from car to car. As you consumer rights last only about 6 months it comes down to the contract between you and the warranty people. Have a good read at what is and is not covered and try direct with JLR if it is their warranty. They give the dealers a hard time if they have unhappy customers.
Also employ Donna on a commission basis to represent you. 😉
 

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Discussion Starter #5
Hi All - thanks very much for your replies. As it happens i actually had a new windscreen fitted in April last year because only the passenger side heated up, this was changed, but then still didnt work so they changed again - now i think about it - it was not long after that the car started to steam up when parked up so i am 100% sure this will be when water started to get into the car! I highlighted this to the customer service person today and she said she was going to feed this back to the manager looking into it. Initially they had said all they could do would be the water test. (£360) and then depending on the outcome would determine how the amp has got wet - but the most i would be able to hope for was a contribution of good will.

The vehicle has always been serviced by LR too.

Yes Donna i agree the windscreen is not a typical seal such as the door etc, and especially when they only fitted it last April its crazy if they think it is acceptable for me to have to pay nearly £2000k all in!

They have now had my car for 5 days.

Im now waiting for customer services to come back to me tomorrow to see what the answer will be now i have highlighted the excessive moisture started to occur since new windscreen was fitted - i dont hold out much hope though, really disappointing.

I will let you know the outcome.
 

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Dynamic 3 door, 2013, SD4, santorini black with pimento and ebony
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That sounds like straight up faulty workmanship and you should have a good case. It is very rare that the dealers change their own windscreens, they usually call in a third party. You may be able to get the dealer to work with you against the third party.
also the waranty replacement will be guaranteed for a time period, usually two years from a main dealer although if replaced under warranty it will only be guaranteed until the end of the warranty period. (Three weeks on a Merc steering column in my case 😡)
Good luck and don’t take no for an answer as they are on dodgy ground having done a sub standard replacement.
 

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My advice to you would be ...
Tell JLR complaints that if it is not sorted then you are willing to pay for a independent specialist to remove screen and make a report on that you will then submit to the motoring ombudsman if the findings are the screen was fitted poorly ... like said above it’s not in there interest to have complaints going to ombudsman... they offered me the test to determine where water was coming from which was obvious I said fine but I’m not paying for it and said I would take the route above... on arrival at the authorised body shop the guy took a 5 minute look and said it’s a common problem, put his report in and JLR authorised repair , just a shame the extent of fighting you have to go to for rectifying shoddy workmanship
 

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Discussion Starter #8
My advice to you would be ...
Tell JLR complaints that if it is not sorted then you are willing to pay for a independent specialist to remove screen and make a report on that you will then submit to the motoring ombudsman if the findings are the screen was fitted poorly ... like said above it’s not in there interest to have complaints going to ombudsman... they offered me the test to determine where water was coming from which was obvious I said fine but I’m not paying for it and said I would take the route above... on arrival at the authorised body shop the guy took a 5 minute look and said it’s a common problem, put his report in and JLR authorised repair , just a shame the extent of fighting you have to go to for rectifying shoddy workmanship
Again thanks for your comments and help on this. I have had further conversations with JLR today and they have basically reiterated that a water test is needed (£360) i highlighted again that the windscreen was renewed in April last year - they advised me they outsource the fitting of windscreens - they would normally offer a 2 year warranty but they outsourced so the maximum warranty would be a year. They advised me the work was out sourced to a company called car glass and i could ring them to discuss with them ( thought the dealership would have looked into this!) Anyway i rang the company who done the windscreen - they advised they offer a lifetime guarantee on fitting - but he said it was a genuine rang rover windscreen fitted ! - i explained the problem and he said it is a common fault for water leaks on windscreen and they would go down to the dealership to do water test with them or JLR could take the car to him - AT NO CHARGE - i rang JLR back when i explained this it was as if they were not aware this company would ever do this sort of thing and seemed surprised ?? i reiterated that he had said the windscreen was a genuine range rover windscreen (so should have a 2 year warranty) and therefore if that has allowed water in how on earth could i be expected to pay for the damage. We are not talking about a 5 year old windscreen or seal - it is only 16 months old. I had also spoke to the warranty company ad they verified that once out of manufacturers warranty seals are not covered - but the windscreen is only 16 months old. So water test tomorrow and see where things go - i just hope the water has come in on the windscreen!! 🤦‍♂️
 

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MY16 HSE Dynamic LUX, Volvo 850R
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What's the betting they say no it's fine, must be getting in somewhere else?
 
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Hi Just and update - turns out they have confirmed (in the water test that they had tried to charge me £360 for ) that the leak is coming through the door seal - drivers side. I have had no choice but to pay for the replacement amp and 2 charges of diagnostics/stripping back - they have 'kindly' not charge me for the door seal (however much that may have been) - but altogether to total cost £1560 :cautious: i will be writing a letter to the customer care dept to complain. I dont feel there i is anything i can do in relation to the replacement amp as the warranty company were adamant seals/water ingress was not covered - which i accept - but i will highlight the fact JLR were going to charge me £360 for the water test - and it was only due to me calling the windscreen company - that i found out they would do this for free and overall has been a poor experience at this dealership - should have known by the reviews.
 
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