Shortly after we got ours from BSM I was in at their service desk getting booked in for something, adviser was dealing with someone so I waited, when I was at his desk the previous chap came back and politely interupted us and asked 'while you've got the car in for the service and up in the air can I ask you to rotate the wheels, front to back, back to front?', the adviser said yes but there would be a charge for that, chap was like 😧 'why, you've got to take the wheels off so just swap them around', adviser replied sorry sir we don't take the wheels off till the third service which is why we charge!
They were going to charge 0.2 hours labour which he said was £18, chap told em to stuff it and he'd do it himself.
So the dealer is quite happy to sell you a car, ply you with all the coffee you can drink, quite happy to drop you off in town or pick you up, anything just to sell another unit but once they have your money then you just become a nobody, just another sale, another tick on the sales managers dry wipe board