Evoque Owners Club banner

41 - 60 of 65 Posts

·
Read Only
Joined
·
0 Posts
I would of thought that if it was a simple job then JLR might of recalled it and swapped over the bolts.... as far as I’m aware the steering rack is the same in both models....wether they decided to change the bolts when the problem came to light is anyone’s guess .... hope so but not holding my breath
 

·
Super Moderator
MY14 Jaguar F Type 3.0S Convertible
Joined
·
13,248 Posts
I read somewhere, Facebook Evoque page I think that the bolts are not an easy thing to replace. Usually snap and that would invalidate any claim. It was a LR tech who posted it.
 
  • Like
Reactions: clarki

·
Registered
MY15 2.2L
Joined
·
2,734 Posts
I read somewhere, Facebook Evoque page I think that the bolts are not an easy thing to replace. Usually snap and that would invalidate any claim. It was a LR tech who posted it.
 
  • Like
Reactions: XZ4

·
Registered
2015 range rover evoque dynamic Sd4a
Joined
·
44 Posts
hello everyone,

thank you so much for all your help, my car was with JLR for 12 days!!! No hire car offered, nothing. Was extremely disrupting to everyday life not having a car when I live in a remote village.

At first the JLR garages response was that they knew ‘nothing’ about the common fault steering rack... I did have to tell them to stop fibbing and stop trying to pull wool over customers eyes. In the end , my car was sat for 5 days whilst LR customer relations went ahead and told them to fix it FREE OF CHARGE, but the stress of that 5 days was horrendous thinking I’d be £3k down (as mentioned my 14 reg Evoque is out of warranty). But thank you all SO MUCH, without your tips / advice i know for a fact they would of tried to charge me had I not been full of information on knowing these cars are DEATH TRAPS.

Annoyingly, my evoque now won’t lock as the bonnet says it is not closed properly, so it’s back in the JLR garage And they want £150 off me.... absolutely no chance I’m complaining again to them today. I am selling the car this month as no longer want anything to do with Land Rover ever again in my life.
Hi hannah well done in getting the job done for free! I too now following donnas and hmmm advise will also contact l.r.

Any advise would be appreciated
 

·
Registered
Joined
·
7 Posts
Hi hannah well done in getting the job done for free! I too now following donnas and hmmm advise will also contact l.r.

Any advise would be appreciated
Hello Rsrahman, thank you very much, it was a very stressful situation. The dealership tried to make it sound like it was my fault etc but thank goodness I saw this thread and followed all the advice from Donna and the others. I also got advice from a family friend mechanic who said he see’s this all the time, and the AA man who picked it up and towed it to dealership garage.
I had to wait in limbo for 10 days with my evoque just sat waiting in the dealership garage until Land Rover complaints finally made contact with the garage and agreed to pay full costs which came to over £3600.

I was genuinely horrified and extremely angry that my evoque essentially was a death trap. My 1 year old son was in the vehicle at the time my steering rack snapped whilst turning a corner if I had been going 10mph faster I dare to think what would of happened. I also reported to the DVSA. This was my final response from lr complaint


Just following up with an email out of courtesy to confirm that I have liaised with Stratstone Land Rover, in relation to this for you.

Having reviewed your case and taken all factors into consideration, I would look to support with a 100% contribution towards the total repair cost, as a goodwill gesture for you, in acknowledgement of the experience.

Our responsibility as the manufacturer is to uphold the warranty, once outside of the manufacturer's warranty, we are not obligated to support financially towards any repair work that is required on the vehicle. However, given you experience and the nature of the concern, I felt it fair and reasonable to offer a contribution towards the repair on this occasion.

As there is nothing further that I am able to assist with, your case will be closed and Stratstone Land Rover Newcastle will remain your point of contact throughout the repair.
I do hope that this has gone some way towards restoring your faith in the brand and that you remain an ever loyal customer of Jaguar Land Rover.

Once again, I sincerely apologise for any disappointment or inconvenience that has been caused by this experience. “


If you follow advice from Donna and hmmm and get in contact with the DVSA, tell Land Rover you have done this and get the reference number from DVSA, I had a man called Simon Lewis who dealt with my case although I did not take anything further as LR complaints agreed to pay by this point.

Let us know how you get on. Land Rover know these cars are death traps and they have been recalled in previous countries, just ye UK won’t because of the huge scale cost. Fight your corner
 

·
Registered
2015 range rover evoque dynamic Sd4a
Joined
·
44 Posts
Thanks ever so much for the update.

I am just waiting on a guy from the us who reported on rangerover.net how his vehicle kept coming up with the steering vibration activated message on the dashboard with the vibration of the steering. Which is exactly what im getting now.

So he has advised it had been the rack that needing changing but of water going inside and costing over $3500 similar to uk prices. Would be interesting to hear how he got on.

I believe yours and donna started with a snapping so im just to work out if the issue is related to mine and if so i will log the complaint with l.r and ring dvsa.
 

·
Registered
2015 range rover evoque dynamic Sd4a
Joined
·
44 Posts
Hi all

Just an update.

I rang dvsa was past to several different departments and even read out their findings, but they dont seem to aware of this. I thought maybe getting an upto date email from them would help the argument. No luck there.

I rang customer relations thank you @Donna for the number, they are closed at the moment.

I found the customer services number based in bham 0121 418 2227 advised them of the findings from dvsa, the recall in canada and the bolts and also how my range rover family (you lot) :) have had this repaired for free.

He did mention to pay £180 diagnostic fee but said i will not do this. He was unaware of the issues but have advised there is a fail on fix policy for these.

He will have to ring a service manager to get this authorised And looked into.

Will give you an update.
 

·
Registered
2015 range rover evoque dynamic Sd4a
Joined
·
44 Posts
Hi all

Just need some advice

I have logged a complaint with customer solutions got my case number and waiting for a representative to call me back.

My question is do i take this into the dealers to have it diagnosed? As i have only rang them and they have advised they are not aware of these common issues. I have noted this in my complaint.
 

·
Registered
2015 range rover evoque dynamic Sd4a
Joined
·
44 Posts
Thank you so much for peoples comments on this forum. I am now in this exact situation. My range rover evoque is now with stratstone JLR and they are going to 'investiagte' - problem sounds exactly as you have all said... the steering has gone and makes awful grinding noise. These cars are a DEATH TRAP. I will fight my case and refuse to pay any costs as this should not even happen. My RRE is 14 reg, 68,000 miles, full land rover service history and MOT . wish me luck guys
Hi

So i got a reply back from Dvsa - Simon Davis who helped hannah out.

“With regards to the detached steering motor issue. As you have said, DVSA has recommended the manufacturer carries out a recall but they insist on carrying out repairs on a fix on fail basis. Whilst the manufacturer has stated they will carry out repairs on a fix and fail basis, DVSA understands that this was not an offer of a free repair.

In light of new evidence, DVSA are continuing with investigations into the reason for failure and will publish any new findings should they arise. Cases such as yours highlight the importance of the issue and any new evidence is important to our investigations. Whilst your enquiry will be closed, your details will remain on file for future reference.”

So just waiting on a reply from customer solutions teams at land rover. But it seems dvsa have not advised the repairs to be done for free. But hopefully landrover agree to it.

Any thoughts or feedback welcomed.
 

·
Registered
MY15 2.2L
Joined
·
2,734 Posts
...Any thoughts or feedback welcomed.
Are you still able to drive your Evoque? From your previous posts it's not clear if you have the steering failure where the bolts shear and the steering is unusable.
 

·
Registered
MY16 HSE Dynamic LUX, Volvo 850R
Joined
·
2,321 Posts
Just to be clear the steering rack failure refers to the actual electric motor becoming detached from the rack itself, if this happens the vehicle cannot be driven, you have no steering, on this basis your vehicle has to be recovered to the dealer, it is for this failure LR are carrying out fix on fail repair. You have advised that you have a vibration, this may be a totally different fault and not the one the thread refers to not the fault reported to the DVSA. If your fault does turn out to be the electric motor I would expect this to be repaired FOC, understandably the DVSA cannot speak for LR on whether this is a chargeable repair, that is between LR and the owner
 

·
Registered
2015 range rover evoque dynamic Sd4a
Joined
·
44 Posts
Hi

The steering vibration comes on after a couple mins of car started making impossible to steer the car and only turns off once engine off.

The chap at rangerovers.net in canada had his repaired for free.

Here are is words

“ My symptoms did not occur every time I turned the car on. In my case, it was only during extreme cold temperatures (well below freezing) that water was freezing inside the rack and causing it to bind. If I stopped the car and turned off the ignition, the problem would not return immediately upon restarting the car. It would return, but the time varied. When I drove it to the dealer for diagnosis I had to stop several times to restart the car and then drive a few more miles. I suppose that had the condition gone unnoticed/undetected until warmer weather, then corrosion or some other soil/debris would have caused the rack to bind.”
 

·
Registered
MY15 2.2L
Joined
·
2,734 Posts
So that sounds different than the failures documented here.
It will be interesting to see how you get on.

LR do sometimes make 'goodwill contributions' - one of the things they look at which helps, is if it's always been serviced within the LR dealer network.
 

·
Registered
Joined
·
192 Posts
I'm a bit confused here... You mention "13 months old and out of warranty". Didn't they come with 3 years warranty back then?

It sounds like you paid to have the steering fixed?
Are you aware LR will fix for free, and it's not a warranty thing?
See Steering Rack Failure - Recall (Canada), 'Fix on...
Been off this forum for some time and now back on! I meant to say 'had it for 13 months and it was out of warranty when I purchased it at 37 months old with 13.5 miles on clock'. Thanks HmmmmUK for bring this error to my attention. Have had the RRE for 4 years now and really love it but having read of others experiencing the same problem, I wouldn't replace my RRE with another one, even though I am struggling to decide on an alternative. Don't fancy going down the road again if the same happens again and probably FATALLY as one could be driving a death trap! Have had no trouble since with the RRE. Am I one of the lucky ones now or not, is the question as well as 'would I be unlucky with the next RRE???'. JLR were most unhelpful when I took it up with them and they suck big time. Read on a website called "Quora' about an owner who had a LR not an RRE and mentioned that his LR had seen more of inside a dealership for repairs than thad been on the road and one of the salespersons in that dealership advised him NOT to buy anything to do with JLR!!! One of my friends bought a Jaguar XE for £44k and had to sell it after only 18 months as it was off the road so often as it kept breaking down here, there and everywhere. JLR recovery got fed up being called out to rescue him and stopped! When he sold the Jaguar he got back £26k, a loss of £18k in 18 months. Now drives a Vauxhall as a result!
 

·
Registered
Joined
·
2,871 Posts
It’s my understanding that the latest Evoque have a different fitting to the ones that kept breaking. If you look at one of the new models (there are plenty of used versions now) at least you shouldn’t have to worry about that problem.
 

·
Registered
Joined
·
442 Posts
@HmmmUK 's post earlier in this thread shows a link to the Canada recall (is there a USA one also?) and shows it affects 2012-17, does this mean 2018 onwards should be immune from this problem? Anybody seen any VIN numbers that are affected?
 

·
Registered
MY15 2.2L
Joined
·
2,734 Posts
@Col_C the LR fix says the replacement bolts are coated to prevent corrosion, perhaps that was the way forward.
 

·
Registered
Joined
·
442 Posts
@Col_C the LR fix says the replacement bolts are coated to prevent corrosion, perhaps that was the way forward.
And no longer aluminium, steel so likely stronger too. My (self) interest is that assuming that fixes the problem there must be a certain VIN number (JLR will know) after which the "rack issue" should no longer be a worry.
 
  • Like
Reactions: Sadie

·
Registered
2015 range rover evoque dynamic Sd4a
Joined
·
44 Posts
So iv been advised by a land rover specialist that i need a new steering rack on the evoque 15. Which will cost £1700 supply and fit. Interestingly the bolts are fine but more to do with the electrics. There is also a back log on the steering racks too as they not making anymore.

Does anyone where i can find one?

and is it worth still taking to LR? As it doesnt seem to be the bolts
 
41 - 60 of 65 Posts
Top