68 plate HSE Petrol Dynamic
Wish I never posted the original thread now ....
My most unreliable car by a country mile was our Discovery, what a crock of shite that was before it caught fire at the dealership 😂My most unreliable was a Porsche Macan.
The most reliable Skoda Yeti ( 4 of them never missed a beat.)
My Evoque is now 9 months old ....and dare I say it totally reliable.
Government pre-action conduct and protocols require the parties engaged in civil disputes in England and Wales to attempt to resolve their differences amicably before cases will be considered for a court hearing. Instituting legal procedings is therefore the final stage of the process, seen by the law as a "measure of last resort" after all other attempts at resolving disagreements have failed. Anecdotal evidence collected over a number of years suggests that JLR Retailers and JLR-partnered finance houses deliberately stretch out faulty exhaust cases which they know they will lose during alternative dispute resolution hearings, or which they plan to concede on appeal after a first hearing has gone against them. (sometimes they do this on the day of the appeal, with the parties assembled). One way or another, generally after the maximum time permitted by the pre-action protocols has expired, the defence concedes in these cases or the decision is made in favour of the claimant. It seems that (so far) no party involved in ADR has rejected its decision in relation to the known exhaust design fault on D8 chassis SUVs and, until that happens, the prospect of a court hearing remains remote.
What is really going on?
Cases tend to drop into a familiar pattern. The claimant produces copious evidence that the systemic exhaust design fault has caused them extra costs and that JLR knew about the fault when the car was sold. Frequently this will involve a replacement DPF that JLR has already replaced at its own cost at least once. The defence always says the same thing, "there is nothing wrong with the vehicle, the claimant's driving style is responsible." Everyone with an ounce of engineering knowledge knows that there is something wrong with the exhaust system. Even chicken george, in his heart, knows today that it's unfair to blame the drivers who have done nothing with their Evoque 2.0L diesel that they didn't do with every car they had owned up until this one. But let's not get sidetracked into repeating old arguments, the matter is no longer worth debating. The bigger question is this : why, when its own documentation and the statements of its engineers provide ample proof of an engineering defect, does every case have to get dragged out for as long as possible when JLR knows that its chances of mounting a successful defence are vanishingly small? Why not just pay up at the start of each case and save everyone else's time and money?
The answer is that it is relatively easy to intimidate the average person and cow them into submission. Many people that I have spoken to about this expressed extreme nervousness about the prospects of taking on a car company, even in a pseudo-legal framework such as ADR. When you see some of the letters they have received you can understand why. Black Horse even tries to intimidate claimants' legal representatives if they think this will gain them leverage. It is a dirty business and they will pull every trick in the book to make the claimant give up before the final hurdle. Maybe some of the people this has happened to are reading this and thinking, "yes, that's what happened to me" - maybe we'll hear from one or two, who knows?
I don't "hate" - or even "dislike" - JLR, that's an illogical assertion. How can you hate an inanimate object? Things I find distasteful include narcissism, greed, lying, fraud and other baser human behaviours that have no place in civilised society. I loathe bullies and anyone who betrays public trust for their own selfish ends. I am sorry that the Design team under Gerry McGovern didn't listen to Nick Rogers' senior technical managers after they discovered the awful truth about the engine space available for the close-coupled DPF (combined DOC-CSF as fitted to the Jaguars). I wish they had rearranged the components so that these cars had been able to perform as they were supposed to. But they didn't. They put out misleading sales materials, knowing that what they were telling people wasn't true. This was done to keep the sales numbers up. The executive office came up with a strategy that it hoped would minimise the financial fallout from having a seriously faulty exhaust design on its top two selling models which included spreading the fake cover story of "driving style" being the causal phenomenon. Deception and concealment of a known fault forms a central part of the allegations contained in the Shaaya case in New Jersey and, if there is ever to be a group legal action here, it would no doubt form part of that, too.
In terms of numbers, Covid has brought an avalanche of new DPF failures and a forum poster (off the top of my head I can't remember where) said 2-3 weeks ago that one solicitor had indicated that they were currently dealing with "over a hundred" cases. Total numbers of successful claims I do not know. Successful defences from the JLR side I believe to be zero. It remains my belief that JLR does not want this issue examined in a full court. I maintain that it is easy to prove that a systemic fault exists and that, if properly presented, a case brought before the finance ombudsman should be successful. JLR likes to divide and rule. That's why it is important for owners of Epace, Evoque and Discovery Sport to know that this is a cross-model D8 platform problem.
if I could write that much without any spelling mistakes I’d be happy, for what it’s worth I love the evoque but totally agree with your point of view .... I think what they have done will at some point bite them in the arse 😃
Hi UKCI’m looking forward to the delivery of my most unreliable SUV....the problem is the delivery date from JLR is so unreliable I’ve no idea when my most unreliable SUV will arrive. 🤣🤣🤣. My delivery date has slipped from 10th Nov to 25th Nov as of this morning....clearly JLR don’t have all the bits as the battery is ‘apparently’ the holdup 🙄. Shame they can’t ship it without the battery and then retrofit it at a later date like @rencar spare wheel 😂😂😂
For me, I've asked for a weekly update from the dealership. It's worth noting that I've been lucky for a while and not seen my P300e date slip at all. However, I've now found out they've pushed build date out by a week. Delivery for first half of October. I've since come down with the dreaded rona so it's probably not a bad thing it's been pushed back.Hi UKC
How do you find information on your build, are the dealers constantly giving updates?!
oh gosh, I’ve had it, tho mildly, early March. Just a really sore throat, no taste or smell and generally feeling wiped out. My wife had it quite severely as she’s asthmatic, she was advised to go to hospital as she found it difficult to breath but she declined opting for an inhaler that she took 8 times a day. Initially, she didn’t have the strength to inhale much but over time she managed to inhale deep puffs that helped her lungs expand.. took about a week before she was able to breath anywhere near normally.. well on the mend now, tho it did totally wipe her out mentally and physically,. Apologies for going off topic but I hope this helps..For me, I've asked for a weekly update from the dealership. It's worth noting that I've been lucky for a while and not seen my P300e date slip at all. However, I've now found out they've pushed build date out by a week. Delivery for first half of October. I've since come down with the dreaded rona so it's probably not a bad thing it's been pushed back.
I received an email from the dealership which was a download from the Halewood build / spec status report. It’s really detailed and even outlines the engine and gearbox model and serial numbers and all the standard and optional spec I ordered. I assume everyone gets this info that asks their dealershipHi UKC
How do you find information on your build, are the dealers constantly giving updates?!
The problem with forums is that an issue for a member can in some circumstances trigger an over the top reaction from other members.I suppose time will tell, but I’m already getting oil service messages which I understand is linked to the DPF problems the ingenium engine has. I haven’t heard anything about JLR changing the architecture which causes the DPF problem, so I assume its going to suffer the same issues.
I agree, and while a vehicle is under warranty LR do seem to look after people - eventually....Use your own experience and what your car is doing to make judgements.