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Exactly that. If you alienate your customers just because they have an older car, they are never likely to be a customer with a brand new car.
Although I’m concerned that the engine has a “common” fault, I am impressed with the way it has been handled (so far).
I do agree that JLR should have rectified something that has clearly been an issue for many customers. I can only assume they thought it was either not as “common” a fault as it appears to be on these pages, or, it was simply cheaper to keep fixing the cars under warranty than to redesign the entire power unit. (And of course make owners of older cars pay for the fix themselves).

A quick example of the correct way to go about it....

Peugeot RCZ Mk1 had a VERY common issue of the timing chain tensioner failing, like, more or less every car !!
Then they brought out the MkII like mine, and they fitted a modified part which didn’t break. They even fitted the modified part to the Mk1’s that they fixed.

Now that’s a company responding to Common faults. JLR could have probably done with looking at how other companies handle recurring faults, especially when their products are so much more expensive.
Unfortunately they are living on the reputation of Maurice Wilks. Our 1965 Series 2a starts first time every time even if it’s sat on the drive for two months in snow. Although I do cringe from the amount of smoke coming from the exhaust 😜
 

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I’m just hoping that with all the steering rack failures thar they do the right thing and recall it , but they seem intent on fix on failure approach , yes it occurs at low speed ... I’m glad mine was on a quiet road while doing a three point turn and not coming onto a roundabout , out of a multi-storey, etc .... to me it’s dangerous you literally cannot steer or drive when it goes...
 
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I’m just hoping that with all the steering rack failures thar they do the right thing and recall it , but they seem intent on fix on failure approach , yes it occurs at low speed ... I’m glad mine was on a quiet road while doing a three point turn and not coming onto a roundabout , out of a multi-storey, etc .... to me it’s dangerous you literally cannot steer or drive when it goes...
Yes that ones worrying me a bit. The old BMW Z4’s had a similar issue called sticky steering. It would literally stick in hot weather. I’m amazed if other countries consider it dangerous ours doesn’t. Crazy isnt it.Thank goodness you were doing a three point turn and not steering round a corner on a fast country road.
 

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Discussion Starter #24
Update on this issue. 29 days ago I took the car in & they wanted to keep it in until they got the new part. I am so glad I didn’t let them as I still hadn’t heard from them up to today that the part had arrived.
I called them this morning, and they said, ahh, we have the part now sir, would you like us to book you in for the repair?
I just wonder how long they would have left it until they actually called me to let me know the part had arrived?
They have now booked me in for their 1st available slot which is..... 22nd June!!
No courtesy car, no valet, no collection or drop off, all due to the virus.
They will need the car for at least 2 days.

My first encounter with Guy Salmon Wakefield Range Rover hasn’t gone exactly how I would have hoped 🤔
 

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So much for the gold treatment :confused: Hope you get everything resolved satifactorily (y)
 
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So, over the few weeks I’ve had the car, I have noticed a slight grating noise from the engine compartment when accelerating.
Not having had a 4X4, or a diesel, or an automatic, or a Range Rover before, I wasn’t even sure if it was a noise that shouldn’t be there or not.
As Guy Salmon Wakefield JLR have started back at work this week, I booked it in under warranty to let them investigate. They told me the noise I heard was from the heat shield or heat shield bracket that was catching, and they had replaced the bracket & sorted the issue.
However, they said they had in fact found a more serious problem, in that the Balance Shaft bearings were dry, and that was causing another noise (that I hadn’t noticed). They are ordering a new Balance Shaft (I have no idea at all what that is).
They wanted to keep the car until next week sometime when the parts would be with them, but I asked if it was OK to drive it & they said yes, so I took the car back & it‘s going back in when they have the parts.

On another post recently I read how rudely a couple of forum members had been treated either in person or over the phone by their JLR dealership. I can say I have never been treated as nicely by any car dealer as I was today, & you would have thought I’d bought an SVR the way they spoke to me.

Not impressed that a couple of faults Like this occurred on such a new car, but very impressed with the way they dealt with it.
I have a MY2020 Evoque 150SE Red and black roof. I have the same defect. At first I thought he noise sounded like a turbo but after some weeks the noise became louder. The car has only 6574 miles on the clock. I’ve always had Landrover vehicles since 2006. To say I am disappointed is an understatement. My local dealer have managed to set a date for the repair to the balance shaft on the 3rd Nov and need the car for 4 days. I would be happy if LR would buy the car back.
 

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MY16 HSE Dynamic LUX Waitomo grey Manual
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Reject the car, the fault was present when you bought it
 
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Update on this issue. 29 days ago I took the car in & they wanted to keep it in until they got the new part. I am so glad I didn’t let them as I still hadn’t heard from them up to today that the part had arrived.
I called them this morning, and they said, ahh, we have the part now sir, would you like us to book you in for the repair?
I just wonder how long they would have left it until they actually called me to let me know the part had arrived?
They have now booked me in for their 1st available slot which is..... 22nd June!!
No courtesy car, no valet, no collection or drop off, all due to the virus.
They will need the car for at least 2 days.

My first encounter with Guy Salmon Wakefield Range Rover hasn’t gone exactly how I would have hoped 🤔
What was the out come of this ?.

Had to look up Balance shaft - Wikipedia
 

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Discussion Starter #29
They fitted a new balance shaft under warranty. I had no idea what a balance shaft was either. I couldn’t have a courtesy car or mine valeted because of the Covid situation.
 

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Did they say why it had failed ?.
 

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Discussion Starter #31
They said it was a faulty unit supplied to JLR. Seems from reading on here, it wasn’t the only one 🤔

They did tell me that the replacement was not from a faulty batch, and that it wouldn’t suffer the same fate.
 

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MY16 HSE Dynamic LUX Waitomo grey Manual
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Of course it's a faulty batch, I wouldn't expect them to tell you the real truth, my local dealer showed me, let me listen to their 2018 courtesy car when I was informed we had a noisy engine, ours turned out to be the timing chain, must be a big batch of faulty balancer shafts if it was affecting 2018 cars
 
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