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Discussion Starter #1
So, over the few weeks I’ve had the car, I have noticed a slight grating noise from the engine compartment when accelerating.
Not having had a 4X4, or a diesel, or an automatic, or a Range Rover before, I wasn’t even sure if it was a noise that shouldn’t be there or not.
As Guy Salmon Wakefield JLR have started back at work this week, I booked it in under warranty to let them investigate. They told me the noise I heard was from the heat shield or heat shield bracket that was catching, and they had replaced the bracket & sorted the issue.
However, they said they had in fact found a more serious problem, in that the Balance Shaft bearings were dry, and that was causing another noise (that I hadn’t noticed). They are ordering a new Balance Shaft (I have no idea at all what that is).
They wanted to keep the car until next week sometime when the parts would be with them, but I asked if it was OK to drive it & they said yes, so I took the car back & it‘s going back in when they have the parts.

On another post recently I read how rudely a couple of forum members had been treated either in person or over the phone by their JLR dealership. I can say I have never been treated as nicely by any car dealer as I was today, & you would have thought I’d bought an SVR the way they spoke to me.

Not impressed that a couple of faults Like this occurred on such a new car, but very impressed with the way they dealt with it.
 

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Glad you’re getting it sorted and have been treated well. As has been said on here a few times lately most come on here to moan or complain, I’m sure the vast majority are treated perfectly well.
I’ve no idea what the balance shaft is either but at least you’re getting a new one, not sure why the bearings would be dry though, cars don’t have grease nipples any more unless built up without grease / lubricant at the factory. I guess you’ll never know.
 

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Good there fixing it so quickly for you.... I must turn the sounds off on way too work and back and have a good listen one day.... hopefully S&G the sound of silence kicks in 😘
 

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Noisy balancer shaft bearings are said to be the first sign of possible oil dilution and if left will result in total engine failure

I'd like to think you've had a genuine experience with your dealer but the cynic in me kind of says they know more they're letting on
 
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Sorry to hear about your balancer shaft problems :(

Have a search, there's more info here and a lot more on the DS forum!
It's quite a big job as lots of parts are changed.

Disappointing that the new models are still seeing this....
There's some talk about bad batches of parts, but it looks like there's more to it.
Not ideal driving with the problem as bearing material (metal!) will be circulating.

How many miles to the next (first!) oil service?
 

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I'd like to think you've had a genuine experience with your dealer but the cynic in me kind of says they know more they're letting on
I'd wager that is exactly what is going on. A customer that has a brand spanking new car that is well within rejection range is getting the gold treatment. I bet an owner of a car towards the end of it's three year warranty, or an approved used wouldn't get quite the service.
 

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It had to happen again though didn't it, JLR had the perfect opportunity to change the architecture in the 2020 cars instead they chose to leave it just as it was in the MY16 cars, it was only a matter of time. Have to agree with valisk and its only the fact that its BRAND NEW that your getting the gold vip treatment, if you have an early MY16 car like me then I could fully imagine them digging their heels in and claiming the 'driving style' get out clause
 

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Discussion Starter #9
Sounds plausible.
I had no idea it was a known fault, or that it was quite a big job. They clearly knew what to look for as that wasn’t why I took it in, it was the noise from the heat shield bracket that I’d spotted.
just a bit concerned now about the oil dilution comment.🤔
 

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I wouldn't have thought that oil dilution at your low milage was a contributing factor yet, but what do I know? I'd certainly be concerened that such major work was required on a new car.
 

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...and this is the very thing that frustrates me about potentially handing over a large chunk of cash over to JLR. If I'd just bought a 2020 Evoque and the engine needed pulling apart, I'd be straight back to the dealer and lashing the keys back at them (and I'd have picked the exact spec as you - your car is absolutely gorgeous).
 

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Discussion Starter #12
Sorry to hear about your balancer shaft problems :(
How many miles to the next (first!) oil service?
Not sure how to find that out ? I read somewhere something about pressing the start button without pressing the brake, but not sure where to look then 🤔
 

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Not sure how to find that out ? I read somewhere something about pressing the start button without pressing the brake, but not sure where to look then 🤔
I've an older Evoque so haven't got the same menu...
But for you, turn on but don't start the engine (just press the start button) - you see different menus when the engine isn't running. Then using the right-hand steering wheel buttons (on my RRE) and look through the options, should be some 'information' or 'service' type menus. On mine it's shown on the instrument binnacle and not the touch screens. It should be in the area where you check the tyre pressures, so it's worth looking for as it's good to be familiar with this...

EDIT
I looked in the manual for you :)

To view information on the next required service:

  • Switch on the vehicle's ignition. See SWITCHING ON THE IGNITION.
  • Press the MENU button on the steering wheel control.
  • Use the steering wheel control to navigate to and highlight Vehicle info.
  • Press the OK button to confirm the selection.
  • Navigate to and highlight Next service.
  • Press the OK button to confirm the selection.

 
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Bear in mind HmmmmmUK the OP has a 2020 car which might have different menus again so that info could be anywhere, the fact its a D180 Ingenium would ring alarm bells to me if a LR tech said your balancer shaft bearings are dry..............wtf does dry mean anyway, what like poor or no lubrication dry, oh and its still ok to drive!
 

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Hi @Doink I did mention the menus might be different than in my earlier Evoque.
I then went on to paste and link to the instructions taken from the 2020 Owners Manual :)
They seem similar (the same) to the earlier vehicles.
 

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Just checking your on the same hymn sheet that's all, when you said you have an older Evoque doesn't help anymore as there's two newer[than yours]models now so it was hard to know which model[MY16] or [MY20] you were referencing ;)

I know what I meant!
 

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So, over the few weeks I’ve had the car, I have noticed a slight grating noise from the engine compartment when accelerating.
Not having had a 4X4, or a diesel, or an automatic, or a Range Rover before, I wasn’t even sure if it was a noise that shouldn’t be there or not.
As Guy Salmon Wakefield JLR have started back at work this week, I booked it in under warranty to let them investigate. They told me the noise I heard was from the heat shield or heat shield bracket that was catching, and they had replaced the bracket & sorted the issue.
However, they said they had in fact found a more serious problem, in that the Balance Shaft bearings were dry, and that was causing another noise (that I hadn’t noticed). They are ordering a new Balance Shaft (I have no idea at all what that is).
They wanted to keep the car until next week sometime when the parts would be with them, but I asked if it was OK to drive it & they said yes, so I took the car back & it‘s going back in when they have the parts.

On another post recently I read how rudely a couple of forum members had been treated either in person or over the phone by their JLR dealership. I can say I have never been treated as nicely by any car dealer as I was today, & you would have thought I’d bought an SVR the way they spoke to me.

Not impressed that a couple of faults Like this occurred on such a new car, but very impressed with the way they dealt with it.
And so you should be treated nicely you have a brand new car that cost an awful lot of money. Unfortunately I doubt that would be the case if it was out of warranty or an approved used. They need to treat ALL customers with respect. Those with older models will one day be the customers of new models.
 

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And so you should be treated nicely you have a brand new car that cost an awful lot of money. Unfortunately I doubt that would be the case if it was out of warranty or an approved used. They need to treat ALL customers with respect. Those with older models will one day be the customers of new models.
Not unless it’s a petrol version Sadie ... JLR has a chance to rectify the problem before putting new model out... unfortunately by just apparently making people aware of driving style just doesn’t really fill you with confidence or in there company ethics when buying another imo
 
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Not unless it’s a petrol version Sadie ... JLR has a chance to rectify the problem before putting new model out... unfortunately by just apparently making people aware of driving style just doesn’t really fill you with confidence or in there company ethics when buying another imo
I’m speaking generally. But yes quite right. Once bitten twice shy ☺
 

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Discussion Starter #20
Exactly that. If you alienate your customers just because they have an older car, they are never likely to be a customer with a brand new car.
Although I’m concerned that the engine has a “common” fault, I am impressed with the way it has been handled (so far).
I do agree that JLR should have rectified something that has clearly been an issue for many customers. I can only assume they thought it was either not as “common” a fault as it appears to be on these pages, or, it was simply cheaper to keep fixing the cars under warranty than to redesign the entire power unit. (And of course make owners of older cars pay for the fix themselves).

A quick example of the correct way to go about it....

Peugeot RCZ Mk1 had a VERY common issue of the timing chain tensioner failing, like, more or less every car !!
Then they brought out the MkII like mine, and they fitted a modified part which didn’t break. They even fitted the modified part to the Mk1’s that they fixed.

Now that’s a company responding to Common faults. JLR could have probably done with looking at how other companies handle recurring faults, especially when their products are so much more expensive.
 
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